InnovaMD Healthcare Portal

Healthcare UI/UX Design · Responsive Web Application

Second InnovaMD Portal Engagement

2 Weeks of User Research + Interviews

Complete Dashboard Redesign

When InnovaMD returned to The Skins Factory for a second healthcare portal engagement, we began by speaking directly with the people who relied on the application every day. Two weeks of interviews with physicians, clinic administrators, and office staff gave the redesign a clear foundation: address the real usability problems slowing healthcare teams down and make essential information easier to reach.

The Challenge

Redesigning the portal around real clinical workflows

The prior experience created friction for users moving between patient information, services, lab results, medication reconciliation, beneficiary data, and other high-frequency tasks. Before changing the interface, we needed to understand where physicians and administrative staff were losing time, what information was difficult to locate, and which capabilities were missing from their day-to-day workflows.

Our Approach

Letting firsthand research shape the entire experience

Insights from the interviews guided the portal’s information architecture, interaction patterns, and dashboard redesign. Expandable dashboard modules into a sidebar, provided deeper information without forcing users away from their current context, while guided progress indicators, clearer navigation, and more structured workflows helped healthcare teams understand where they were, what required attention, and what action should happen next.

The Dashboard

The Dashboard was a complete UI/UX/IxD redesign from the ground up. Our initial comps used a more graphical, secondary navigation with a dark upper chrome for contrast. We opted to lighten and streamline the navigation area, while infusing a color gradient into the bar. Most of the Dashboard Modules include a Pop-Out icon. This is to extend the functionality and size of each module, while not interrupting the layout or forcing the user to leave the Dashboard. Clicking the icon sends the module to a Slide Out panel. Special attention was paid to making the Beneficiary Directory more robust than its predecessor. Our focus throughout the project was to speed up the user’s productivity, while increasing access to pertinent information, so healthcare workers could spend more time caring for patients, and less time interacting with the software application.

Below you can see a few of Dashboard Panels/Modules that have been expanded to a Slide Out Panel. Plus a look at a Navigation Dropdown Menu.

Patient Data Screens

Because of the proprietary nature of this screen and certain feature sets, effort has been made to keep core functionality intentionally vague. This was done to protect our client’s intellectual property.

InnovaMD healthcare UI/UX design by The Skins Factory

Create Service

To ensure an intuitive user experience, our user experience designers decided to implement a vertical progress sidebar for the screen. This addition allows users to easily track their progress as they navigate through each section. To make it even more convenient, a checkmark is displayed next to each section as the user engages with it, giving them a visual confirmation of their progress. We also made sure that the progress sidebar remains fixed and visible even as the user scrolls through the page content. This design choice was made with the intention of providing users with a seamless and effortless scrolling experience. By keeping the progress sidebar in view at all times, users are constantly reminded of their position within the overall progression. This strategy of implementing a vertical progress sidebar serves as a valuable tool in enhancing user engagement and reducing any potential confusion. It ensures that users have a clear understanding of where they are in the process, allowing them to easily navigate through the different sections, which ultimately contributes to an overall positive user experience, making their journey through the screen as seamless and hassle-free as possible.