The Skins Factory provides enterprise UX audit services to identify usability issues, workflow friction, accessibility gaps, and design inconsistencies before a redesign.
No form gates. No email required to read this. If you are planning a redesign, run these six checks first. Skip the audit, and you are redesigning blind.
This checklist helps product teams identify where deeper problems may be hiding. A professional enterprise UX audit goes further by determining what is broken, why it is happening, how much it matters, and what should be fixed first. Built for SaaS and enterprise, fintech, healthcare, and cybersecurity platforms.
Most SaaS and enterprise redesigns fix the wrong problems.
A product can look dated and still work reasonably well. It can also look modern while frustrating users at every turn.
That is why a redesign should not begin with colors, typography, or a collection of screenshots someone wants to imitate. It should begin by understanding where users are getting stuck, which workflows are costing them time, why important features are being ignored, where navigation has broken down, and which inconsistencies are slowing both users and development.
Without that diagnosis, a redesign becomes a more expensive version of the same assumptions that created the problems in the first place.
A checklist spots warning signs. A professional audit finds the cause.
The free checklist on this page is meant to help your team recognize where deeper problems may exist. The paid engagement is the investigation that follows.
It helps product leaders identify obvious warning signs before a redesign begins.
We examine the product, workflows, evidence, user roles, constraints, and patterns behind the problem.
Does your product need a UX audit?
You may not need a full redesign. You do need a clear diagnosis when the organization cannot agree on what is actually wrong.
Common workflows require too many steps, too many decisions, or too much internal product knowledge.
Users repeatedly need help finding features, recovering from errors, or completing basic tasks.
The functionality exists, but users cannot find it, understand it, or see why it matters.
The structure that worked with a small product no longer works after years of added features and roles.
Different teams introduced different components, terminology, hierarchy, and interaction patterns.
Leadership, product, engineering, and support are all describing different versions of the problem.
A real audit looks beyond the surface.
Every engagement is scoped around the product, its users, and the business problem. Depending on the assignment, the audit may include the following areas.
We establish what the product is expected to improve, such as activation, retention, support volume, task completion, efficiency, or conversion.
We examine how responsibilities, access levels, experience, and context change the way different users move through the product.
We follow the journeys that matter most and look for unnecessary steps, repeated work, unclear decisions, preventable errors, and dead ends.
We evaluate system feedback, terminology, control, consistency, error prevention, recovery, efficiency, cognitive load, and contextual help.
We review findability, hierarchy, labeling, search, feature grouping, navigation depth, and whether the structure matches the user’s mental model.
We review applicable areas against WCAG 2.2 AA, including contrast, keyboard access, focus, semantics, labels, errors, and screen-reader behavior.
We identify one-off components, conflicting patterns, missing states, inconsistent hierarchy, and the design debt slowing both design and engineering.
For AI-enabled products, we evaluate response states, confidence, citations, fallback behavior, human review, override, permissions, and recovery.
We review labels, instructions, empty states, errors, confirmations, onboarding language, and terminology for clarity and consistency.
We examine perceived speed, realistic data loads, long-running processes, feedback states, timeouts, constrained devices, and recovery from failure.
We study comparable products to understand the patterns users already expect and where your product is behind, ahead, or unnecessarily different.
When available, analytics, support patterns, research, stakeholder knowledge, and technical documentation help us validate and prioritize what we find.
Skip the audit, and you are just guessing with a bigger budget.
The Enterprise UX Audit Checklist: 6 checks before a redesign.
Each check can reveal warning signs quickly. Determining the cause, impact, and right solution requires a deeper evaluation of the product, its users, and the workflows behind it.
Define Scope and Success Metrics First
Before you evaluate anything, get alignment on what “better” means. Nail down these answers before you open a single analytics dashboard.
What type of product is this? SaaS platform, internal tool, marketplace, customer portal, data product, or another type of software?
What is the primary business outcome? Higher activation, better retention, fewer support requests, faster task completion, greater adoption, or increased conversion?
Which part of the product matters most right now? The entire platform, onboarding, revenue-critical workflows, reporting, administration, or one specific product area?
What should be measurably better six months from now? Get a number. If you cannot define it, you cannot measure it.
Audit Your Critical User Flows
Do not try to map every possible path through the product. Start with the workflows most closely connected to business goals and the tasks users perform most often.
How many steps does it take? Count clicks, page loads, form fields, confirmation screens, and decision points.
Where do users stop or abandon the process? Your analytics should help answer this. If the data does not exist, that is a finding too.
Where are mistakes happening? Look for validation failures, repeated actions, accidental submissions, abandoned forms, and support requests tied to the workflow.
Which steps exist because of legacy constraints? A step created years ago for a rare exception may now be slowing down almost every user.
Pressure-Test Navigation and Information Architecture
Navigation that worked at 12 screens frequently breaks down at 120. Check whether the structure still matches how users think and work.
Can users find important features on their first attempt? They should not need to guess which internal product group owns the feature.
Does the hierarchy match the user’s mental model? Or does it mirror the company structure of the organization that built it?
How deep are high-frequency features? Four levels to reach a daily-use feature is a structural problem.
Has search become a crutch? Search can compensate for a large product, but only when it is fast, accurate, and reliable.
Run an Accessibility Review
Accessibility is not a finishing touch. For many organizations, it is also a contractual, procurement, or regulatory requirement. Evaluate at minimum:
Color contrast. Review text, controls, status indicators, charts, and every place where color communicates meaning.
Keyboard access and focus behavior. All interactive elements should be reachable and understandable without a mouse.
Screen-reader compatibility. Test important workflows manually, not only with automated scanning tools.
Labels, errors, and touch targets. Forms, instructions, validation, status, and interactive elements need clear, accessible behavior.
Check Design-System Health
A product’s interface tells the story of how it was built. Inconsistency is usually evidence of a larger problem in the way the product has been designed and developed.
Is there a documented system? Is it actually being followed, or has it become a file everyone knows exists but nobody uses?
How many component variations exist? Review buttons, dialogs, tables, forms, navigation, status patterns, and exceptions.
Are hierarchy and color being used consistently? Typography, spacing, status, grouping, attention, and action should not change from team to team.
Are all states defined? Loading, empty, error, warning, success, disabled, permission-restricted, and partial-data states need designed patterns.
Are you adding AI? Streaming responses, confidence, citations, fallback behavior, human override, errors, and permissions need reusable patterns, not one-off screens.
Measure Performance and Technical UX
A logically designed workflow that responds slowly is still a broken experience. Test the product under the conditions users actually face.
Measure key workflows, not only the homepage. Test dashboards, search, filtering, reporting, data entry, and high-frequency workspaces.
Use realistic data loads. A clean demonstration account does not prove the product performs well with years of records and complex permissions.
Test long-running operations. Bulk actions, reports, imports, exports, and processing states need clear feedback and recovery.
Test constrained environments. Field teams, healthcare workers, and call-center agents may be using older devices, locked-down browsers, or unreliable connections.
Not a document full of observations. A plan your team can act on.
The exact deliverables depend on scope, but the final output is designed to help product, design, engineering, support, and leadership agree on what needs to change.
Issues documented within the screens, components, and workflows where they occur.
Findings evaluated by user impact, business impact, frequency, breadth, and severity.
A clear explanation of what is happening, why it matters, and what evidence supports it.
Specific direction instead of vague advice such as “make this more intuitive.”
High-impact improvements that can be addressed without rebuilding the entire product.
Larger workflow, navigation, component, or system changes requiring design and engineering.
A practical order of operations for the redesign or improvement work that follows.
A walkthrough of the findings, recommendations, constraints, and proposed next steps.
Inside the Audit Report
The final audit does not leave your team with vague observations. Each finding documents the problem, the evidence behind it, its effect on users and the business, and a practical recommendation for what should change.
The problem affects feature discoverability, task-completion time, product adoption, and the amount of help users need from support.
The reporting feature sits beneath several intermediate product areas, while navigation, search, and support documentation use different labels for the same task. Users must remember where the feature lives instead of recognizing it when they need it.
Frequent users lose time every day navigating to a routine task. Occasional users may never discover the feature at all, suppressing adoption and increasing repeat questions for support and customer-success teams.
Create a primary reporting workspace, standardize the feature name throughout the product, and surface saved and recently viewed reports from the dashboard. Preserve deeper configuration options for advanced users without forcing everyone through them.
How the Audit Works
The audit is structured enough to create clarity without forcing every product into the same generic package.
We establish the product areas, user roles, critical workflows, available evidence, stakeholder concerns, and desired outcomes.
We review the product alongside available analytics, support patterns, research, design files, documentation, and known constraints.
We examine the agreed workflows and product areas across usability, navigation, accessibility, content, visual consistency, and technical UX.
Findings are tied to the specific screens, patterns, workflows, and product decisions causing the friction.
We evaluate user impact, business impact, frequency, breadth, severity, and implementation effort.
We present the findings, explain the recommendations, discuss constraints, and establish a practical direction for the work that follows.
The Audit Is Not the End Product
A useful audit gives every part of the organization something it can act on.
A clearer view of the problems affecting adoption, retention, efficiency, support volume, and product growth.
Defined constraints, priorities, workflows, and opportunities that should guide the redesign.
A more organized view of the components, behaviors, technical limitations, and implementation work that may need to change.
Confidence that the redesign budget is being directed toward real problems instead of aesthetic preferences.
A generic checklist can identify obvious usability problems. Experience helps identify the workflow compromises, design inconsistencies, organizational decisions, and legacy constraints that created them.
Designing and redesigning complex software for established companies, global enterprises, and ambitious startups.
Enterprise, SaaS, fintech, digital banking, healthcare, healthtech, cybersecurity, and AI-enabled products. View our UI/UX design portfolio.
Experience includes Microsoft, ACI Worldwide, Bank of America, InnovaMD, and other global technology companies. View our client list.
Deep experience with multi-role products, legacy platforms, design systems, and applications containing hundreds of screens.
Direct access to the people evaluating the product and shaping the recommendations, not layers of account management.
Findings are grounded in the practical realities of product design, engineering, enterprise operations, and implementation.
Fixed-Price UX Audit
The $5,995 UX audit is a diagnostic evaluation, not a redesign package. It identifies the interface problems creating friction, explains why they matter, and gives your team a prioritized direction for what should change. It does not include the design or development work required to make those changes.
Any design or development work recommended in the audit is scoped separately after the findings have been reviewed.
UX Audit FAQ
The fixed-price audit is deliberately focused. These answers explain the scope, process, deliverables, and what happens after the findings are delivered.
An enterprise UX audit is a structured evaluation of an existing software product. It examines critical workflows, navigation, usability, accessibility, content, interface consistency, and relevant technical UX issues.
The purpose is to identify where users encounter friction, explain why those problems matter, and give the product team a prioritized direction for improvement.
A UX audit is especially useful before a major redesign, when an interface has grown inconsistent, when users struggle with important workflows, or when support volume, adoption, retention, or task efficiency suggest that something is wrong.
It is also valuable when different teams agree that the product needs improvement but do not agree on which problems should be addressed first.
The fixed-price audit includes an in-depth evaluation of up to two core product workflows, along with a review of the usability, navigation, accessibility, content, visual consistency, and technical UX issues that affect those workflows.
The final report documents the findings, explains their impact, provides practical recommendations, and prioritizes the issues your team should address first.
The $5,995 audit is a diagnostic and analytical service. It does not include screen redesigns, new interface concepts, wireframes, prototypes, completed UI files, production assets, design-system creation or expansion, development, coding, or implementation.
User recruitment, interviews, and moderated usability testing are also not included unless they are separately scoped.
A UX audit is an expert-led evaluation of the product, its workflows, and the available evidence. User testing involves observing actual users as they attempt tasks and gathering direct feedback about their experience.
An audit can identify broad usability and structural problems quickly. User testing can then validate specific findings or uncover behavioral issues that require direct observation.
We typically need access to the product or a working demonstration, the user roles being evaluated, the two workflows included in the audit, and a clear understanding of the business goals connected to those workflows.
Analytics, support tickets, research, design files, technical constraints, and stakeholder concerns are useful when available. The audit can still proceed without every type of evidence, but any important gaps will be identified in the report.
The schedule depends on the complexity of the selected workflows, the number of user roles involved, the condition of the product, and how quickly the necessary access and materials are provided.
We confirm the scope and delivery schedule before the audit begins, so your team knows exactly what will be reviewed and when the final report will be delivered.
The report documents the problems found within the agreed workflows, the evidence behind each finding, the effect on users and the business, and a practical recommendation for what should change.
Findings are prioritized according to factors such as user impact, business impact, frequency, severity, breadth, and likely implementation effort.
Yes. The recommendations are written so product leaders, designers, engineers, and stakeholders can understand the problem, why it matters, and what needs to happen next.
There is no requirement to hire The Skins Factory for the redesign or implementation. Your internal team can use the report as the foundation for its own roadmap.
Any redesign, design-system, prototyping, or production work can be scoped separately after the audit has been reviewed. The audit gives both teams a clearer understanding of the problems before design work begins.
Development and implementation services can also be discussed separately when engineering support is needed.
If your enterprise product is due for a redesign, start with the audit. After more than 25 years redesigning complex software for companies like InnovaMD, an Anthem company, ACI Worldwide, and Bank of America, we have learned the same lesson repeatedly: the best redesigns start with the clearest diagnosis.
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